WhatsApp Personal Voice Calls Are Here

WhatsApp automation is no longer limited to messages. The new WhatsApp Personal calling actions in Impresiv AI let your workflows make, answer, and manage voice calls using the same visual builder you already use for messages and business processes.

You can speak generated text, play an audio file, or connect a live call to an ElevenLabs conversational agent. Incoming calls can also trigger a workflow, giving your AI agent the context and tools it needs before it answers.

WhatsApp voice calling is currently experimental. Test your workflow with a connected device before using it for customer-facing calls.

What is included

The WhatsApp Personal node now supports:

• Call and Speak Text to turn a message into speech during a call.
• Call and Play Audio to play audio from a public URL.
• Call with ElevenLabs Voice Agent for a live, two-way AI conversation.
• Accept Incoming Call with Voice Agent to let an ElevenLabs agent handle an incoming call.
• Ring Phone Only when you only need call signaling.
• Accept, reject, and end calls directly from a workflow.
• Incoming Voice Call trigger to start a workflow as soon as a connected WhatsApp account receives a call.

Call results can include the call ID, duration, completion state, who ended the call, ElevenLabs conversation ID, and conversation transcript. These outputs can be passed into later nodes for logging, follow-up messages, CRM updates, summaries, and routing.

Build an incoming AI call workflow

The simplest incoming voice-agent workflow uses two nodes:

1. Add a WhatsApp Personal Trigger.
2. Select Incoming Voice Call as the event.
3. Connect it directly to a WhatsApp Personal action node.
4. Select Accept Incoming Call with Voice Agent.
5. Map callerJid from the trigger into Caller or Peer JID.
6. Map callId from the trigger into Call ID.
7. Select your ElevenLabs credential and agent.
8. Activate the workflow.

The action should run directly after the trigger because the call must still be ringing when the workflow accepts it.

Connect ElevenLabs

Create or select an ElevenLabs conversational agent in the WhatsApp Personal node. For reliable two-way audio, configure the agent with:

• Input audio format: PCM 16000 Hz
• Output audio format: PCM 16000 Hz

You can also provide a first-message override, dynamic variables, and a maximum call duration. Dynamic variables are useful for passing a customer name, order number, appointment details, or other workflow context into the conversation.

For example, an earlier CRM node can find the caller and pass their profile to the voice agent before the call begins.

More than a phone tree

This update is designed for conversations that can take action. A voice agent can be connected to the rest of your workflow to:

• Look up an order or booking.
• Qualify a sales lead.
• Answer common support questions.
• Capture appointment details.
• Save the transcript to a database.
• Send a WhatsApp follow-up after the call.
• Notify a team member when human follow-up is needed.

The call is the interface, while the workflow provides the memory, data, and actions behind it.

Simple usage pricing

Voice-call actions cost 1 credit per 10 seconds, rounded up:

The node displays this pricing while you configure the call. The workflow worker calculates the final cost from the completed call duration.

A few good practices

• Tell people when they are speaking with an automated agent.
• Collect only the information required for the workflow.
• Keep a maximum call duration configured.
• Test pronunciation, latency, interruptions, and hang-up behavior.
• Review local consent, recording, and automated-calling requirements before enabling call recording or production campaigns.
• Provide a clear path to human support for sensitive or high-impact conversations.

Start building

Open the workflow builder, add WhatsApp Personal, and choose one of the new voice-call actions. For incoming calls, begin with the Incoming Voice Call trigger and connect it directly to Accept Incoming Call with Voice Agent.

Your WhatsApp number can now do more than reply. It can listen, speak, understand context, and continue the work through the rest of your automation.